Customized products at Kanevas are those for which the customer selects the model, the exterior fabrics and the interior arrangement or any product with a custom monogram.
Shipping is free for orders over $ 50 in Canada.
*No shipping cost for fabric sample*
ORDERS UNDER $ 50
Quebec: $ 4.95
Canada (Other than Quebec): $ 9.95
United States:$ 35
ORDERS $ 50 AND OVER
Canada (Other than Quebec):
United States: $ 35
Delivery takes 4 to 6 weeks from the date of the order while for a standard monogrammed product the delay is 1 week.
Once your order is completed, inspected by our stylists and shipped out, you will receive an email confirmation with a tracking number for delivery.
Delivery dates cannot be guaranteed due to unforeseen situations such as natural disasters, (ex. flooding, earthquakes, etc.) technical problems, postal service delays or any other factors out of our control in destination countries or with subcontractors.
We will do everything within our power to keep you informed and to ensure that you receive your order as quickly as possible.
incorrect shipping address
It is the responsibility of the buyer to provide the accurate shipping address. If an incorrect shipping address has been provided, please contact us at firstname.lastname@example.org.
If the order is returned to Kanevas due to an incorrect shipping address and the buyer requests reshipment, additional shipping charges may apply.
shipping with canada post
Check the Canada Post website frequently for delivery status updates for your order. A notice card will be left at your door if the delivery attempt fails. It will direct you to the facility closest to you for pick up. If you do not receive a notice card, please contact Canada Post to request the address. If the package is not picked up within 7 days, it will be returned to Kanevas. Kanevas is not responsible for any return costs. If your package is returned, please contact us at email@example.com for further assistance.
Kanevas is not responsible for customs or import duties that may be charged when the package arrives at its destination country. These fees are payable by the receiver. These fees are not handled or collected by Kanevas, and therefore cannot be refunded. Kanevas has no control over these fees and cannot estimate or confirm their cost, as customs policies and import duties vary from country to country. We recommend contacting your local customs office for information about fees before placing your order, to avoid unforeseen charges.
On rare occasions, international shipping to some countries can take up to 4-6 weeks. We are not responsible for any delays caused by the destination country’s customs clearance process or by the courier’s transit delays.
Kanevas endeavors to be as precise as possible. However, we cannot guarantee that the description of its products, or any information contained on the web site, is accurate, complete, reliable, up to date, or without error. Kanevas will take all reasonable steps to correct any discrepancy.
The viewing tool on www.mykanevas.com or on www.kanevas.ca presents the most realistic picture possible of the product. This image allows the client to view the fabrics and the customized creation before purchasing. You must ensure that you have carefully reviewed your item summary before proceeding with your order. In addition, please note that the color differences generated by a computer screen are not considered an error, as the color of fabrics may vary depending on the monitor. For this reason, Kanevas provides you with the possibility to order samples of the fabrics you’re interested in.
You can cancel or modify your order, make changes for design options or fabrics, within 12 hours of placing your order. To do so, please write to firstname.lastname@example.org. Refunds are processed by the same method of payment used at the time of purchase. No refund can be offered after the day of purchase. Your order begins to be processed the day your payment is made, which means that your fabric has been ordered and prepared to be cut to your specifications.
production and delivery guarantees
We understand that some clients are concerned about ordering online, notably due to questions about production and guarantee of delivery. Although we guarantee the rigor of our production process, certain issues may arise:
1.The client must select the fabrics amongst the ones offered in our fabric list on our website. However, if the fabrics should become unavailable on the market, We will inform you as soon as possible..
2.Certain situations are beyond our control and may cause a delivery to be delayed: a vacation period in the mandated country, a natural disaster or a delay caused by a third party such as a courier.
returns, exchanges and refunds
For customized products, in the case where a production error has occurred (ex. the wrong fabric has been used or the interior design differs from the one chosen by the customer, or if the product is damaged upon reception), Kanevas will authorize a refund within 30 days from the date you received your order. If this is the case, please contact Kanevas at: email@example.com.
Returns of customized products are treated on a case-by-case basis by our customer service department. Kanevas reserves the right to refuse any request that does not meet its conditions.
Kanevas does not refund customs or international duty fees; these are to be paid by the receiver. Please see our duties and international fees policy under shipping and delivery for further information.