Vous hésitez? Commandez vos échantillons de tissus

our policies

terms and conditions

TERMS OF USE OF KANEVAS

 

Please read the following terms of use carefully (hereinafter “Terms of Use”) of Bien-être fondamental Inc., company duly incorporated under the Canadian Business Corporation Act, whose registered office is located at 30-1375 Frank-Carrel Street, in the city of Quebec, province of Quebec (G1N 2E7) in Canada (hereinafter, “Kanevas”).

Kanevas operates this website mykanevas.com (hereinafter the “Platform”). By deciding to use the Platform and the Platform’s services, the user, that is to say the end user or the organization (s)he represents or (s)he works for, (hereinafter the “User” or the “Users”) accepts without delay all the Terms of Use indicated below that govern the content and the utilization of the Platform, including the Privacy Policy (following this Terms of Use) of Kanevas.

These Terms of Use have the effect of legally binding the User and Kanevas (hereinafter the “Parties”). The Parties are entitled to invoke these Terms of Use and to take all appropriate and necessary measures to enforce them.

If the User does not accept these Terms of Use, or as the case may be, the Terms of Use as modified from time to time, (s)he must stop using the Platform.

 

ACCESS AND USE OF THE PLATFORM

If you browse the Platform, it means that you have read, understood and accepted the Terms of Use.

The Plateform is accessible on all browsers.

 

THE SERVICE

The Platform is accessible at all times. The Platform may be temporarily unavailable in case of updates or technical problems. Kanevas is not responsible for any interruption of service or updating. Kanevas will try to make the updates when the affluence of visits on the Platform is at its lowest.

Kanevas does not guarantee that the Platform, or any portion thereof, will function on any particular hardware or devices. In addition, the Platform may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

Kanevas reserves the right to add, delete and modify all content, or parts of it, on the Platform, except for the specific content of the User. Kanevas cannot be held responsible for mistakes, typographical errors or bugs. Each User created in the system owns the content on his account. Kanevas does not delete anything unless a User requests it. However, Kanevas reserves the right to delete the creations of Users whose client account is inactive, i.e. if it has not been opened for more than six (6) months.

The User agrees, non-restrictively, to not:

  1. Use the Platform in a way that could harm, put out of service, surcharge or jeopardizes the Platform;
  2. Disrupt the security or otherwise abuse of the Platform or any service, system’s resources, server or network linked to the Platform or to websites affiliated, linked to or accessible from the Platform;
  3. Disturb or disrupt the use or the enjoyment by other Users of the Platform or websites affiliated or linked to the Platform;
  4. Download, display or otherwise provide on the Platform a virus or any other file or computer program that is harmful, disrupting or destructive;
  5. Use a robot, spider or any other automatic device or manual method to control or copy pages or content of the Platform;
  6. Use the Platform to send e-mail chains, “junk mail” or any other type of unsolicited mass e-mail; and
  7. Attempt to obtain unauthorized access to the Platform or to certain parts of the Platform with limited access. Moreover, the User recognizes that he is the sole person responsible for any action, communication engaged or sent to him or from him. He agrees to respect the legislation applicable to his use of and his activities on the Platform.

 

INTELLECTUAL PROPERTY

Unless provided otherwise, all intellectual property rights (trademarks, copyrights, etc.) (hereinafter the “Intellectual Property”) related to the Platform are the exclusive property of Kanevas. The User may not copy or use the material, structure, menu, appearance or characters that appear on the Platform without the express consent of Kanevas.

Certain names, words, titles, expressions, logos, icons, graphs, drawings, domain names or other content displayed on the Platform may, among other things, be trademarks or commercial designations, whether registered or unregistered (for the purpose of the following Terms of Use, they are all referred to as “Trademarks”). These Trademarks are protected by Canadian and foreign laws applicable to trademarks and are, as the case may be, the exclusive property of Kanevas.

Without limiting their coverage, the Intellectual Property elements belonging to Kanevas include, non-exhaustively, the following elements:

  • All logos, drawings, graphs, marks (registered or not), symbols, texts, expressions, words as well as the general content on the Platform, that are not already subject to Intellectual Property rights;
  • All software, APIs and material available on the Platform; and
  • All databases made available by the Platform.

Unless provided otherwise, any information provided on the Platform belongs to Kanevas and is protected by the applicable laws. Furthermore, the information cannot be copied, displayed, distributed, downloaded, used with a licence, modified, published, reproduced, reused, sold, transmitted or used for derivative works means, public or commercial, without Kanevas’ express and written authorization. The information is protected under Canada’s copyright and trademark legislation as well as under the copyright and trademark legislation of Canada and the countries hosting the Platform.

The User can use the information on the Platform for a commercial use, provided that (s)he indicates on the copies the mentions regarding copyrights as well as the notices and attributions of the respective trademarks.

The pictures and the text contained on the Platform that are downloaded, copied, saved or printed are still subject to the Terms of Use. The User needs to assure him/herself that all the notices regarding copyrights and trademarks are still on them. The Platform’s content can be modified at all times without further notice. For additional information regarding the authorization to use, reproduce or publish again any information displayed on the Platform, please contact us at the following e-mail address: info@kanevas.ca.

Nothing contained herein shall be interpreted as conferring any licence or any kind of right to the User under copyright or trademarks laws.

Unauthorized download, broadcast, copy or modification of Intellectual Property or data contained in the Platform can breach laws regarding trademarks or copyrights. Such breach can expose the User to a lawsuit.

Subject to the applicable laws, the import, creation, submission or storage of content by the User is his/her property and (s)he is responsible for ensuring that (s)he has the rights relating to its use.

 

EXTERNAL LINKS

Due to the type of service offered by the Platform, it will therefore be common that by using a hyperlink, the User exits the Platform to access external content (hereinafter referred to as “External Links”). In addition to its own content, Kanevas provides on its Platform links to other websites only for User-friendly and informative purposes. Kanevas has no control over the content of those websites and is not responsible for their accuracy, precision, comprehensiveness, authenticity, actuality or adequacy. Kanevas is also not responsible for any direct or indirect damage or consequence regarding content in these External Links. Kanevas has no influence on the content to which the External Links refer to and is not responsible. Kanevas does not require the transmission of information, does not select nor modify the information transmitted and does not select the recipients of the information transmitted. Furthermore, under links’ creation and consultation method in effect, Kanevas does not subject the External Links to any intermediary short-term automatic safeguard. Consequently, the owners of the websites accessible from the External Links remain responsible for their content. 

Furthermore, Kanevas does not guarantee the absence of copyright, trademark or any other rights violations by those websites or their content. Kanevas does not guarantee the absence of virus nor any other harmful composites on those websites or on their content.

Kanevas also does not guarantee the accuracy of documents and/or information available on Internet. 

 

SOCIAL MEDIA

The following conditions are applicable when the User accesses a social media page, an account, a website, network or any application contained in them that was created and is managed by a social media (hereinafter referred to as “Social Media”).

 

General statement

By using Social Media pages and by submitting a comment, a picture, a video or any other element, the User (as well as his/her parent/legal guardian if (s)he has not reached the age of majority according to his territory or province of residence) agrees to be bound by and to obey the present Terms of Use, as well as Kanevas’ Privacy Policy and its Social Media terms and conditions, if any.

You also consent to Kanevas copying, editing, publishing, translating and distributing your comment, photo, video or other material published on a Social Media, without consideration.

 

Terms of use of Social Media 

Some comments and other elements displayed on Social Media pages may not represent Kanevas’ opinions. Consequently, the User agrees not to publish or submit information, publications, links or any other element that fit in either one of the categories listed below on Social Media pages concerning Kanevas:

  • Any defamatory content;
  • Any offensive content;
  • Any forged content;
  • Any obscene content;
  • Any misleading content;
  • Any illegal content;
  • Any content violating in any other way the rights of others (including privacy rights);
  • Any advertising content;
  • Any promotional documents or any other form of undesired solicitation;
  • Any content whose origin or source is falsified;
  • Any financial or personal information about you or anyone else; and
  • Any information that Kanevas would judge to be a breach or its Terms of Use.

Any information, message, link or item that, according to Kanevas, enters in either one of the categories listed above will be deleted without engaging Kanevas’ liability. 

In addition, Kanevas does not assume responsibility for filtering messages posted on Social Media.

Kanevas is not liable for entities detaining or exploiting Social Media, particularly for any loss, direct or indirect damage deriving from any measure or decision taken by you or anyone else regarding the use of Social Media. 

 

DISCLAIMER, EXCLUSION OF WARRANTY AND INDEMNITY

Kanevas does not guarantee the accuracy, completeness, quality, suitability or content of the information on its Platform. This information is provided "as is" without warranty of any kind, unless otherwise stated in jurisdictions that do not allow the exclusion of warranties.

Kanevas is not responsible for the content posted on the Platform by the User and for any damage that may result. Each User is responsible for the content (s)he exchanges on the Platform and may not use the Platform for purposes contrary to the laws applicable in Quebec and Canada.

Unless if the Consumer Protection Act is applicable, Kanevas shall not be liable for any direct, indirect, special, incidental or consequential damages, or any other damages whatsoever, including loss of income, profits or anticipated economic benefits from the use or inability to use the Platform, the information, documents and software contained therein, with their content, even if Kanevas has been warned of the possibility of such damages or even if such damages may be reasonably foreseen.

As a User, you will indemnify Kanevas, and, as the case may be, its directors and officers, shareholders, partners, employees, agents and other stakeholders of Kanevas, and release them from all liability for any and all claims, liabilities, losses and fees (including legal fees) attributable to the use of the Platform and the service and/or the violation of these Terms of Use, whether this infringement is on your behalf or any other third-party user of your account.

You may not use or export the information nor any copy or adaptation of the information in contravention of applicable laws or regulations.

 

APPLICABLE LAWS AND JURISDICTION

The Platform and its content are managed by Kanevas from its offices located in the Province of Quebec in Canada. The Platform, its content, the Terms of Use and your use of the Platform are regulated by the applicable legislation of Quebec and Canada, without giving effect to no principle regarding conflicts of laws.

You accept that any question or litigation regarding the Platform and your use of it will first be brought before a mediator and, in the absence of a compromise, decided by the courts of the Province of Quebec.

In addition, any court decision that any provision of these Terms of Use is void or unenforceable has no effect on the other clauses.

 

AMENDMENTS TO THESE TERMS

Kanevas occasionally updates these Terms of Use. Continued use of the Platform constitutes the User’s agreement to these Terms of Use and to its updates. 

The User accepts and recognizes that Kanevas has the right to modify or supplement those Terms of Use at any time, at its sole discretion and without notice. If you object to any changes to these Terms of Use, please cease all use of the Platform. Kanevas will attempt, as much as possible, to inform Users of any changes to these Terms of Use, however it is your responsibility to review them regularly to be informed of any changes that may be made.

However, when the Consumer Protection Act applies, Kanevas will notify the Users of the Platform thirty (30) days prior to the effective date of such a modification of the Terms of Use. If the User refuses these changes and wishes to terminate the contract, (s)he will have at the latest thirty (30) days following the entry into force of the amendments to send a notice to Kanevas and resolve, without costs or penalty, his/her obligations towards Kanevas.

If you object to any changes to these Terms of Use, please stop using the Platform. Kanevas will, as far as possible, attempt to inform Users of any changes to these Terms of Use. However, it is your responsibility to review them regularly to be informed of any changes that may be made.

 

FRENCH AND ENGLISH LANGUAGE

If a problem of definition or interpretation arises between the English and French versions of these Terms of Use, the French version shall prevail.

 

CONTACT PERSON

If you have any questions or comments regarding any content of the Platform, please contact us at: info@kanevas.ca.

Last update done on September 24, 2019

 

PRIVACY POLICY OF KANEVAS

INTRODUCTION

With the advent of new communication tools, it is necessary to pay a particular attention to the protection of privacy. That is why we, Kanevas (hereinafter “Kanevas”), are seriously concerned about the privacy of your personal information and we are committed to respecting the confidentiality of the information we collect. 

Kanevas undertakes to respect, in accordance with applicable laws, the obligations regarding the collection and processing of personal and confidential information obtained in the context of the operation of a company so that everyone can benefit from the respect of their private life.

The hereby privacy policy (hereinafter the “Policy”) describes the information that Kanevas may collect from the user (the end user or the organization you represent or you work for – hereinafter the “User” or “Users”), in connection with its activities, the purposes for which Kanevas collects it, uses it, and the circumstances under which it can pass them on to third parties. In addition, this Policy indicates the User’s rights regarding the collection, use and communication of his personal information. Kanevas agrees not to collect, use or disclose the User’s personal information otherwise than in accordance with this Policy and applicable laws in Canada and Quebec.

 

SCOPE OF THIS POLICY

When the User browses Kanevas’ website (hereinafter the “Platform”) (s)he agrees to the terms and conditions of this Policy. If the User continues to use the Platform after a new version of this Policy has been posted there, (s)he consents to it and will be bound by the changes.

The information we collect is necessary when we provide the User with a service that he (s)has requested. By providing us with this information, the User consents to his/her collection and use as defined in this Policy. 

 

COLLECTION OF PERSONAL INFORMATION 

Kanevas may obtain personal information from the User when he saves this personal information on the Platform, or where appropriate, when he discloses this personal information otherwise, such as creating a User account and choosing a password, by logging in as a registered User to the Platform, by launching a product search, requesting a service, providing information in his account, by contacting us by phone, email or otherwise, or by completing a form to enter a contest, inventory request, promotion or survey.

We collect the following User information, upon registration:

  • Last name and first name;
  • Age;
  • Sex;
  • Banking information.
  • Personal address;
  • Business address;
  • Telephone number;
  • E-mail address; and
  • Mother tongue.

The User’s personal information will not be retained beyond the purposes for which it was collected. The deletion of the data occurs once the User deletes his/her account. The User will then have thirty (30) days to recover his data, otherwise, Kanevas will delete them permanently.

The Platform is designed for use by adults only, as understood in the province of Quebec. Kanevas does not knowingly collect personal information from anyone under the age of eighteen (18).

For more information on the protection of your personal information and your related rights, you may contact the Office of the Privacy Commissioner of Canada or the Commission for the Protection of Privacy of Quebec. 

  • Office of the Privacy Commissioner of Canada www.privcom.gc.ca
  • Commission for the Protection of Privacy of Quebec www.cai.gouv.qc.ca

 

FORMS AND INTERACTIONS

The User’s personal information may be collected through forms, namely:

-        Registration to the Platform form;

-        Order form;

-        User’s profile updating form;

-        User’s authorization to access to his information; and

-        Contests.

Kanevas also uses cookies, as indicated in the “Automatically Exchanged Data” section. Kanevas may also keep a register of products of interest to the User and obtain information about him/her from current or future divisions or companies of Kanevas.

Kanevas may use the User’s personal information in order to:

  • Process the requests and orders of the User and answer his/her questions about the status of any request or order;
  • Keep in touch with the User and provide him/her with a personalized service at all times;
  • Communicate with the User (by email, mail or otherwise) and send them advertising material or additional information about our products, services, surveys, contests, promotions and special offers;
  • Learn more about the User's buying preferences; and
  • Conduct market research and performance research to evaluate our customer service, measure our performance, enhance the experience we provide to our customers, and improve our products.

As specified below, the User is free to choose not to receive advertising or commercial material at any time.

If the User is not subscribed to our newsletter, (s)he will not receive any email from Kanevas, except in special cases (e.g. follow-up or expiration of his subscription, followed by his/her free trial, participation in a contest, etc.).

The information of the User is also collected through the interaction that can be established between the User and the Platform and can be used for the following purposes:

  • Provide services to the User;
  • Manage customer accounts;
  • Manage customer relations and business relationships;
  • Send newsletters; and
  • Send promotions.

 

ADVERTISING INFORMATION

Kanevas will contact you only if you wish. If you prefer not to receive advertising information from us or if you do not want us to use your personal information to enhance your customer experience, please let us know by contacting us at the contact listed in the section “Right of opposition and withdrawal”.

Remember to include your full name and the e-mail address you used when you registered or when you made a purchase from us. There may be a delay in processing time for a request sent by e-mail or mail and you may continue to receive communications from Kanevas in the meantime.

 

THIRD-PARTY SERVICES

Kanevas may use third-party services for the management of its business and its Platform. In no event shall Kanevas be liable for any prejudice that may arise from such third-party services. Kanevas invites the User to consult these services’ respective website, in order to learn about their conditions of use.

Kanevas prohibits and is not responsible for the resale or use by third parties of the "opt-in" obtained through the Platform by event organizers. If you have agreed to share your contact information with partner organizations, then we will share it with them. We do not sell or rent our lists.

 

DATA EXCHANGED AUTOMATICALLY

We collect certain information during the exchange between the User's computer and our server. Cookies allow the User to connect to the Platform. This is mainly the following information: 

  • Domain name;
  • IP address;
  • Navigation history; and
  • Language of the user.

Most of the information automatically transmitted does not allow to know the identity of the User. They are collected only because of the technological requirements inherent in browsing the Internet. Most browsers automatically accept cookies, but it is usually possible to change this behavior. On the other hand, if the User chooses to refuse the witnesses (s)he may not be able to identify himself/herself or use certain functions of the Platform.

The use of such information allows us to improve the service, to personalize the user's experience and to better track a request or an order.

This information is also used to:

  • Process requests and orders from Users and answer their questions;
  • Stay in touch with the User and provide them with a personalized service at all times;
  • Communicate with the User (by email, mail or otherwise) and send them advertising material or additional information about products, services, surveys, contests, promotions and special offers;
  • Learn more about Users' buying preferences; and
  • Conduct market research and performance research to evaluate customer service, measure performance, enhance user experience, and improve products.

These cookies are multiple, some expire when the User closes his/her browser and have no effect while others can be kept. 

 

INTERNATIONAL COMMUNICATIONS

It is possible that in certain situations, the User’s information transfers to servers outside of Canada. The User acknowledges that Kanevas is not liable for the consequences of such transfer.

 

SHARING PERSONAL INFORMATION 

Kanevas undertakes not to sell the collected personal data without the User’s explicit consent. Personal data can exclusively be sold in the context of a partial or total disposal of Kanevas’ business to a third party. In such situation, the disposed data is subject to the same warranties that those contained in this Confidentiality Policy.

Unless otherwise stated in this Policy, the personal information the User provides will not be transmitted to third parties without his/her permission. However, we sometimes share this information with partners.

If the User does not wish to have his/her personal information communicated to third parties or partners, (s)he may opt out at any time, as mentioned in the following section.

 

WITHDRAWAL AND OPPOSITION RIGHTS         

We are committed to offering the User the right to oppose and withdraw of his/her personal information.

The right of opposition is understood as the possibility offered to the Users to refuse to allow their personal information to be used for certain purposes mentioned during the collection.

The right of withdrawal is also understood as the possibility offered to the Users to request that their personal information no longer appear, for example, in a mailing list. 

The User also has the right to request access to the personal information we have collected about him and to correct any information as needed by contacting the contact person whom information is listed in the section “Contact person” below.

 

ANTI-SPAM LEGISLATION

Kanevas complies with the dispositions of the Canadian Anti-Spam legislation (CASL). To withdraw your consent or to stop receiving electronic information or communication, please contact us at the following e-mail address: info@kanevas.ca.

 

SECURITY

Once Kanevas collects personal information, they will be kept in a secure environment. Kanevas commits to take appropriate measures to maintain the confidentiality of personal information and protect it against loss of theft, as well as unauthorized access, disclosure, copying, use or modification, taking into account, in particular, their sensitivity and the purposes for which they are used. In addition, Kanevas requires that each employee, proxy and/or representative of Kanevas complies with this Policy.

In order to ensure the security of the User’s personal information, Kanevas uses, amongst others, the following measures:

  • Canadian server;
  • The payment platform – Shopify – audited annually by professional auditors regarding the security of users' personal data, and certified in accordance with the data security standard of the payment card industry; and
  • Protected access to computers.

Kanevas is committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of the User’s transactions in order to protect the User’s personal information and prevent him/her from being viewed, used or disclosed without authorization.

However, since no mechanism provides maximum security, some risk is always present when communicating personal information via the Internet. If a password is used to protect the User’s account and his/her personal information, it is his/her responsibility to keep it confidential.

 

CONTACT PERSON

You may exercise your rights provided in this Policy or you may address any other question or complaint regarding Kanevas’ privacy practices by contacting us:

Name: Mylene Cusson

E-mail: info@kanevas.ca

 

AMENDMENT OF THIS POLICY

We occasionally update this Policy. Continued use of this Platform constitutes the User’s agreement to this Policy and to its updates.

Kanevas reserves the right to modify or supplement this Policy at any time, at its sole discretion and without notice.

However, when the Consumer Protection Act applies, Kanevas will notify thirty (30) days prior to the coming into effect of the modification of the present Users of the Platform. If the User refuses these changes and wishes to terminate the contract, he will have at the latest thirty (30) days following the entry into force of the amendments to send a notice to Kanevas and resolve, without costs or penalty, his obligations towards Kanevas.

If the User objects to any changes to this Policy, please cease all use of the Platform. Kanevas will attempt, as much as possible, to inform Users of any changes to this Policy, However, it is the User’s responsibility to review it regularly to be informed of any changes that may be made.

Last update done on September 24, 2019

what payment methods do you accept?

in which currency are the prices listed on the web site?

where do your fabrics come from?

where can I buy a kanevas bag?

how can I be sure of fabric colors and textures?

how long will it take for my order to be delivered?

what are your shipping cost?

what is the status of my order?

what is your return policy?

how can I modify or cancel my order?

is my payment secured?

how safe is my personal information with Kanevas?

i was sent a tracking number but there are no updates on Canada Post.

my order was marked as delivered but I did not received it.

Titre

Lorem ipsum dolor sit amet, consectetur adipisicing elit...