All Kanevas products, standard, customized or on sale, are eligible to a three (3) month warranty from the date of purchase. The three month warranty is only subject to the following conditions:
1.A copy of your order confirmation or proof of purchase, your order number, 2-3 photos of the damaged item and a brief description of the claim must be provided to validate the warranty.
2.Kanevas shall not be liable under this warranty if any damage or defect resulting from (i) misuse, abuse, neglect (ii) accident (iii) any modifications or alterations made (iv) wear and tear.
3.If the item is no longer available, we will substitute the item for one of equal value of your choice.
Kanevas reserves the right to refuse any request that does not meet its conditions. Please contact customer service at firstname.lastname@example.org for more information.